Olvidan a pasajera con parálisis; esperó más de una hora a las personas del servicio.

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“Reservé la ayuda con tres meses de anticipación, no fue como si simplemente apareciera, sabían que vendría. Además, les recordé hace dos semanas y aún así no recibí el servicio que quería y esperaba tener”, declaró la pasajera.

Además, Victoria Brignell agregó que la aerolínea le anticipó que el servicio podría tardar 50 minutos; Sin embargo, tras cumplirse dicho tiempo solo llegó una silla de ruedas.